Assessment of the Healthcare Administration of Senior Citizens from Survey Data using Sentiment Analysis

Healthcare is most frequently used by older people and understanding how they feel about the way healthcare administration gives them attention support need, crucial to building a system that effective in meeting their needs. This study determined seniors' opinions on employing SurveyMonkey, robust online survey tool as an opinion miner. The Orange application, which made data processing simple, gauge toward analyzing text sentiment using VADER Sentiment Analysis, may distinguish between polarity of positive, negative, or neutral emotions well intensity. Results showed majority seniors (51.1%) had negative response administration, whereas 47.9% 1.0% positive response. Based study, government should enhance its senior citizens’ services better satisfy demands ensure happiness. clear from respondents' feedback regarding would like utilize believe be improved. Additionally, findings provided sufficient information for future consideration satisfaction with developmental activities programs improve administration.